Thank you for choosing ! We are committed to ensuring you are completely satisfied with your purchase. Please read our refund and returns policy below for detailed information:
Returns
- Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain types of items are exempt from being returned:
- Customized or personalized products.
- Items on sale or purchased at a discount.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping fees are non-refundable.
Exchanges
If you need to exchange an item for the same product (e.g., due to damage during shipping), send us an email at with your order details.
Return Shipping
- Customers are responsible for paying the return shipping costs.
- If the return is due to our error (e.g., incorrect or defective item), we will cover the shipping costs.
How to Start a Return
- Contact us at with your order number and reason for the return.
- We will provide you with a return authorization and shipping instructions.
- Package your item securely and send it back to the address provided.
Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at .
We value your trust and are here to help resolve any concerns. If you have any questions about our policy, don’t hesitate to reach out!
Thank you for shopping with . 🌿